Frequently asked questions
Stuck on something? We're here to help with all your questions and answers in one place.
No. GST registration is not required to start selling on Chiblu. If your annual turnover is below ₹40 lakh (₹20 lakh for service-based or special category states). You only need a valid PAN and bank account to get started. If you do have a GSTIN, you can add it to your profile for invoicing purposes.
Chiblu is a marketplace platform connecting Indian artisans, craftspeople, and small sellers with buyers. We provide the technology infrastructure - all products are sold and fulfilled by independent Sellers. Chiblu does not own or hold any inventory.
Three types:
Regular Products - ready-to-ship items
Made to Order Products - manufactured after you order (max 30 days)
Customizable Products - personalised to your specifications (max 45 days)
A fee charged per Order covering secure payment handling and dispute review services. The fee (plus 18% GST) is clearly displayed at checkout before you complete your purchase.
Email us at support@chiblu.com or write to:
Chiblu India (OPC) Private Limited
No. 51, Innov8, Mantri Commercio, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103
We acknowledge complaints within 48 hours.
Provide your legal name, business address, contact details, bank account, PAN (if applicable), and GSTIN (if applicable). Complete KYC verification and Razorpay payment onboarding to start selling.
Monthly plans at Free, ₹199, or ₹499 (plus 18% GST) with tiered features. Subscriptions are billed in advance and non-refundable for the current billing cycle.
Regular Products: within your stated processing time (max 7 days recommended).
Made to Order: max 30 days.
Customizable: max 45 days.
Exceeding these timelines entitles Buyers to automatic refund.
Record a minimum 1-minute uncut video for every order showing:
The product before packing
Packing process
Sealed package with shipping label visible
This is your primary evidence in disputes.
TCS at 1% (under GST law) and TDS at 1% (under Income Tax law).
If you haven't provided PAN, TDS is 5%.
Individual/HUF Sellers with annual sales under ₹5 lakh and valid PAN are exempt from TDS.
You'll receive certificates to claim credit in your tax returns.
Within 7 days from confirmed delivery.
If a dispute is raised, payout is held until resolution (max 30 days).
We may also retain up to 10% reserve for 90 days to cover potential chargebacks.
No. Use Buyer data only to fulfil their specific Order.
Storing, marketing, off-platform contact, or sharing Buyer data is strictly prohibited and grounds for immediate account termination.
Regular Products: depends on Seller's policy.
Made to Order/Customizable: only before Seller accepts (within 24 hours).
Once accepted, these orders cannot be cancelled, returned, or exchanged.
For Made to Order and Customizable products, the Order is automatically cancelled and you receive a full refund including Platform Fee.
Record a minimum 1-minute uncut video showing:
The sealed package
Opening process
Product condition at delivery
This is mandatory evidence for any dispute. Claims without valid video evidence may be decided against you.
Covered:
Non-delivery
Incorrect product (materially different from listing)
Product damaged during transit
NOT covered:
Change of mind
Minor handmade variations
Delays due to your incorrect address
Only when:
Seller cancels
Seller is at fault (defective/incorrect/non-delivered)
Seller doesn't accept within 24 hours
Seller exceeds production timeline
Platform error occurs
Your rights under the Consumer Protection Act, 2019 are preserved.
You can file complaints with Consumer Forum at your residence or escalate to National Consumer Helpline at 1800-11-4000.
Through Razorpay, an RBI-licensed Payment Aggregator.
Chiblu never stores your card numbers, bank details, or UPI PINs. All data is encrypted and PCI DSS Level 1 compliant.
UPI, debit cards, credit cards, net banking, wallets, and other methods supported by Razorpay as shown at checkout.
Funds are held in Razorpay's RBI-compliant escrow account until delivery is confirmed.
Seller receives payment only after fulfilment conditions are met.
No. Product price, Platform Fee, GST, and delivery charges are all displayed at checkout.
No additional charges after Order confirmation.
Sellers arrange delivery directly or through logistics partners.
Chiblu provides the platform only - delivery timelines and packaging are the Seller's responsibility.
Delivery is confirmed when:
You confirm on the Platform, or
Automatically 10 days after shipment if you take no action, or
After platform review
You're responsible for accurate delivery details.
Chiblu is not liable for failures due to incorrect address, and dispute review doesn't cover such delays.
Each Seller sets their own policy - displayed on their store/listing.
Many Sellers have no-return policies. Review carefully before ordering.
Made to Order and Customizable products are never returnable once accepted.
Submit through the Platform or email support@chiblu.com with:
Order ID
Reason
Your unboxing video evidence
We review within 24 hours.
Both parties must submit minimum 1-minute uncut videos:
Buyer: sealed package → opening → product condition
Seller: product → packing → sealed package with label
No editing allowed. Missing evidence may result in ruling against that party.
5-10 business days to your original payment method after approval.
Actual credit time depends on your bank.
Yes, at our discretion, if the Seller's policy would constitute unfair trade practice or violate consumer protection law.
This doesn't guarantee intervention in every case.
Anyone 18 years or older who can enter into a legally binding agreement under Indian law.
Yes, for:
Terms violations
Fraud
Repeated complaints
KYC non-compliance
Misusing Buyer data
We may also report suspicious activity to law enforcement.
Email support@chiblu.com with 15 days notice.
Pending orders will be fulfilled/cancelled, and outstanding payouts settled within 30 days (minus any reserves or deductions).
Still have questions?
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