TERMS & CONDITIONS

Chiblu India (OPC) Private Limited

Last updated: February 2, 2026

SECTION 1 – DEFINITIONS AND INTERPRETATION

In these Terms & Conditions ("Terms"), unless the context otherwise requires, the following expressions shall have the meanings assigned to them:

"Chiblu", "we", "us", or "our" refers to Chiblu India (OPC) Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Bengaluru, Karnataka, India.
"Platform" means the website located at chiblu.com, its subdomains, mobile applications, and any associated technology infrastructure operated by Chiblu.
"Service" means all services provided through the Platform, including browsing, listing, purchasing, communication, payment processing, storefront hosting, and dispute review.
"User" means any person who accesses or uses the Platform, including Buyers, Sellers, and casual browsers.
"Buyer" means any User who purchases or intends to purchase Products through the Platform.
"Seller" means any individual, proprietor, artisan, craftsperson, or business entity registered on the Platform to list, offer, and sell Products.
"Product" means any good, item, or handcrafted product listed for sale on the Platform by a Seller, including Regular Products, Made to Order Products, and Customizable Products.
"Regular Product" means a ready-to-ship Product available in the Seller's existing inventory.
"Made to Order Product" means a Product manufactured or prepared by the Seller only after receipt of a confirmed Order from a Buyer.
"Customizable Product" means a Product that is personalised or modified based on specific requirements communicated by the Buyer.
"Order" means a confirmed purchase transaction initiated by a Buyer for a Product listed by a Seller on the Platform.
"Platform Fee" means the fee charged to the Buyer per Order, as displayed at checkout, covering secure payment handling, dispute review, and platform infrastructure, plus applicable GST at 18%.
"Secure Checkout" means Chiblu's payment processing and dispute review mechanism for orders paid through the Platform.
"Subscription Plan" means the tiered subscription plans offered to Sellers, including free and paid tiers, as published on the Platform's pricing page and updated from time to time.
"Payment Partner" means Razorpay Software Private Limited, a licensed Payment Aggregator regulated by the Reserve Bank of India, which processes all payment transactions on the Platform.
"Content" means all text, images, photographs, product descriptions, reviews, feedback, and any other material submitted, uploaded, or posted by Users on the Platform.
"TCS" means Tax Collected at Source as defined under Section 52 of the Central Goods and Services Tax Act, 2017.

SECTION 2 – ACCEPTANCE AND ELIGIBILITY

2.1 By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all referenced policies. If you do not agree, you must not access or use the Platform.

2.2 To use the Platform, you represent and warrant that you are at least eighteen (18) years of age (or the age of majority under applicable law), are competent to enter into a legally binding agreement under the Indian Contract Act, 1872, and are not barred from using the Platform under any applicable law.

2.3 If you are using the Platform on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

SECTION 3 – ABOUT THE PLATFORM

3.1 Chiblu operates as a technology-enabled marketplace platform connecting Indian artisans, craftspeople, and small sellers with buyers. Chiblu is not the manufacturer, seller, or supplier of any Product listed on the Platform. All Products are offered, sold, fulfilled, packed, and delivered by independent Sellers.

3.2 Chiblu's role is limited to providing the technology infrastructure, facilitating communication between Buyers and Sellers, enabling payment processing through the Payment Partner, hosting Seller storefronts at chiblu.com/{storename} URLs, and providing dispute review through Secure Checkout.

3.3 Chiblu does not own, control, or hold inventory. Chiblu does not exercise ownership or control over the Products listed on the Platform, does not directly or indirectly influence the pricing of Products set by Sellers, and does not guarantee the quality, safety, legality, authenticity, or fitness for purpose of any Product.

SECTION 4 – ACCOUNT REGISTRATION

4.1 Users must create an account to access certain features of the Platform. You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.

4.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Chiblu immediately at support@chiblu.com upon becoming aware of any unauthorised use of your account.

4.3 Chiblu reserves the right to suspend, disable, or terminate any account that is found to contain inaccurate information, is involved in fraudulent activity, or violates these Terms.

4.4 Sellers must additionally complete KYC verification (through Chiblu's verification partners) and Razorpay linked account onboarding as mandatory conditions of selling on the Platform. Details are set out in the Seller Terms & Conditions.

SECTION 5 – PRODUCTS AND MARKETPLACE ROLE

5.1 The Platform hosts three categories of Products:

Regular Products: Ready-to-ship items available in the Seller's existing inventory, typically dispatched within the Seller's stated processing time.
Made to Order Products: Items manufactured after Order confirmation, with production timelines disclosed on the Product listing page. Made to Order Products must be dispatched within the Seller's stated production timeline, not exceeding thirty (30) days from Order acceptance.
Customizable Products: Items personalised per the Buyer's specifications, with customisation details confirmed prior to production. Customizable Products must be dispatched within the Seller's stated timeline, not exceeding forty-five (45) days from Order acceptance.

5.2 For Made to Order and Customizable Products, the Seller must accept or reject the Order within twenty-four (24) hours of Order placement. If the Seller does not respond within this period, the Order shall be automatically cancelled and the Buyer shall receive a full refund, including the Platform Fee. Cancellation by the Buyer is permitted only before the Seller accepts the Order. Once the Seller has accepted, the Order is non-cancellable, non-returnable, and non-exchangeable.

5.3 All representations regarding Products are made solely by the Seller. Buyers are advised to review Product descriptions, images, Seller policies, and Seller ratings before placing an Order.

5.4 Delivery timelines, warranties, after-sales service, packaging, shipping, and all other obligations relating to Products lie solely with the Seller unless expressly stated otherwise.

5.5 Cancellations, returns, refunds, and exchanges for all Products are governed by the Seller's stated policy as displayed on the Seller's store or product listing. If the Seller's policy does not permit cancellation, return, refund, or exchange, such policy is binding on the Buyer. The limited Secure Checkout dispute review mechanism applies separately and only for eligible issues (see Section 8).

5.6 Consumer Protection Override: Notwithstanding the Seller's stated policy, Chiblu reserves the right, at its sole discretion, to intervene and facilitate a resolution — including directing a refund, replacement, or other remedy — in cases where the Seller's policy produces an outcome that would constitute an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019, or otherwise violate applicable consumer protection law. This override is exercised at Chiblu's discretion and does not create an obligation for Chiblu to intervene in every transaction.

5.7 If a Seller fails to dispatch a Made to Order Product within thirty (30) days or a Customizable Product within forty-five (45) days from Order acceptance, the Buyer shall be entitled to a full refund regardless of production status. Chiblu may initiate such refund automatically.

SECTION 6 – PRICING, FEES, AND TAXES

6.1 Product Pricing

All Product prices are determined solely by the Seller. Chiblu does not control, influence, or mandate Product pricing. Prices displayed are inclusive of applicable taxes unless stated otherwise by the Seller.

6.2 Platform Fee

Buyers are charged a Platform Fee per Order as displayed at checkout, plus applicable GST at 18%. The Platform Fee covers secure payment handling and dispute review services. The Platform Fee is non-refundable except in cases of: (a) verified platform error; (b) Seller-initiated cancellation; or (c) refund triggered by Seller fault (defective product, incorrect product, non-delivery), in which case the Platform Fee shall be refunded to the Buyer and recovered from the Seller. All charges are disclosed to the Buyer prior to checkout.

6.3 Subscription Plans for Sellers

Sellers may subscribe to tiered monthly Subscription Plans as published on the Platform's pricing page (chiblu.com/seller#pricing). Subscription plans include a free tier with limited features and paid tiers with enhanced capabilities. Subscription fees are billed in advance, include applicable GST at 18%, and are non-refundable for the current billing cycle.

6.4 TCS and TDS Compliance

As an e-commerce operator, Chiblu is required to collect Tax Collected at Source (TCS) at one percent (1%) (comprising 0.5% CGST and 0.5% SGST for intra-state supplies, or 1% IGST for inter-state supplies) on the net value of taxable supplies made through the Platform, in compliance with Section 52 of the CGST Act, 2017. TCS is deducted from the Seller's payout at the time of settlement. Chiblu shall file GSTR-8 monthly and provide TCS certificates to Sellers. Additionally, in compliance with Section 194-O of the Income Tax Act, 1961, Chiblu shall deduct Tax Deducted at Source (TDS) at one percent (1%) from payments made to Sellers. TDS shall be deducted at five percent (5%) where the Seller has not furnished a valid PAN. TDS is not applicable for Individual/HUF Sellers whose gross sales through the Platform do not exceed ₹5,00,000 in a financial year, provided PAN has been furnished. Chiblu shall file Form 26Q quarterly and issue TDS certificates (Form 16A) to Sellers.

6.5 GST on Platform Fee

GST at the applicable rate (currently 18%) is charged on the Platform Fee and reflected in the checkout breakdown provided to the Buyer.

6.6 Chiblu reserves the right to modify pricing, fees, and Subscription Plans with at least thirty (30) days' prior written notice to affected Users. Changes shall not affect Orders already confirmed or current billing cycles.

SECTION 7 – PAYMENTS AND SETTLEMENT

7.1 Payment Processing

All payments on the Platform are processed by Razorpay Software Private Limited ("Payment Partner"), a licensed Payment Aggregator regulated by the Reserve Bank of India. Chiblu does not directly collect, handle, or store sensitive payment credentials including card numbers, bank account details, or UPI PINs. All payment data is encrypted and processed in compliance with PCI DSS Level 1 standards.

7.2 Fund Flow & Escrow

When a Buyer makes a payment through Secure Checkout, the funds are held in an RBI-compliant escrow account maintained by the Payment Partner (Razorpay Software Private Limited, a licensed Payment Aggregator regulated by the Reserve Bank of India). The payment is split and settled through Razorpay Route as follows: the Seller's share (Product price minus TCS, TDS, and any applicable deductions) is transferred to the Seller's linked account upon settlement, and Chiblu's share (Platform Fee plus taxes collected) is retained in Chiblu's account with the Payment Partner. Buyer funds remain protected in the escrow arrangement until fulfilment conditions are met.

7.3 Settlement to Sellers

Seller payouts are initiated within seven (7) days from confirmed delivery of the Product to the Buyer. Delivery confirmation may occur through Buyer confirmation, time-based auto-confirmation (ten (10) days from shipment if no Buyer action), or platform review. If the Buyer confirms receipt before the seven-day period, the settlement may be released earlier.

7.4 Settlement Hold for Disputes

In the event of a Buyer-initiated dispute, the Seller payout may be held until resolution of such dispute, not exceeding thirty (30) days from the date of delivery confirmation.

7.5 Chargebacks and Reserve

In the event of a chargeback initiated by the Buyer's bank or card issuer, the chargeback amount shall be recovered from the Seller's pending or future payouts. Sellers are contractually liable for chargebacks arising from their transactions. Chiblu may maintain a rolling reserve of up to ten percent (10%) of Seller payouts for up to ninety (90) days to cover chargebacks and disputed transactions. Chiblu further reserves the right to pursue recovery of chargeback amounts from the Seller through legal means, including set-off against future payouts and direct recovery.

7.6 Use of the payment services on the Platform is additionally subject to Razorpay's terms of service.

SECTION 8 – CANCELLATIONS, REFUNDS, AND DISPUTE REVIEW

8.1 Seller's Policy Governs

All cancellations, returns, refunds, replacements, and exchanges are governed by the Seller's stated policy as displayed on the Seller's store or product listing at the time of purchase. Many Sellers operate with no-return, no-refund, no-cancellation, or no-exchange policies. Buyers acknowledge and accept that such policies are binding, subject to Section 8.6 (Consumer Protection Override).

8.2 Product-Specific Cancellation Rules

Regular Products: Cancellation is subject to the Seller's stated cancellation policy. If the Seller's policy does not permit cancellation, the order is non-cancellable.
Made to Order & Customizable Products: Cancellation is permitted only before the Seller accepts the Order (within the 24-hour acceptance window). Once the Seller has accepted the Order, cancellation is not permitted. These products are non-returnable and non-exchangeable.

8.3 Secure Checkout Dispute Review

For orders paid through Chiblu's Secure Checkout, limited dispute review is available for the following issues, regardless of the Seller's stated return policy:

Non-delivery of the product
Incorrect product delivered (materially different from the listing)
Product materially damaged during transit

Dispute review does not cover change of mind, buyer preference, minor variations inherent to handmade or artisanal products, or delays caused by incorrect Buyer details.

8.4 Mandatory Video Evidence

Both Buyers and Sellers are required to submit video evidence to support any dispute or claim. The video must be a minimum of one (1) minute in duration, a single continuous uncut recording from start to end, unedited and unaltered, and recorded at the time of delivery (Buyer) or dispatch (Seller). Failure to provide compliant video evidence may result in the dispute being decided against the non-compliant party.

In the event of conflicting evidence from both parties, Chiblu shall make a determination based on the balance of probabilities, considering all available evidence including video recordings, photographs, shipping records, product listing details, and communication history. Chiblu's determination is a commercial decision and does not preclude either party from seeking redress before the appropriate Consumer Forum or court of competent jurisdiction.

8.5 Refund Processing

Where a refund is approved, it shall be processed to the Buyer's original payment method. Typical processing timelines are five (5) to ten (10) business days from refund approval. The Platform Fee is refunded to the Buyer in cases of verified platform error, Seller-initiated cancellation, or refund triggered by Seller fault (defective, incorrect, or non-delivered product). In cases of Seller fault, the Platform Fee is recovered from the Seller.

8.6 Consumer Protection Override

Notwithstanding any Seller's stated policy, Chiblu reserves the right, at its sole discretion, to intervene and facilitate a resolution — including directing a refund, replacement, or other remedy — in cases where the Seller's policy produces an outcome that would constitute an unfair trade practice or violate applicable consumer protection law. This discretionary override does not create an obligation for Chiblu to intervene in every transaction or to guarantee any particular outcome.

8.7 Full details are set out in the Refund & Cancellation Policy, which forms an integral part of these Terms.

SECTION 9 – USER CONTENT AND INTELLECTUAL PROPERTY

9.1 User Content License

By submitting Content on the Platform (including product images, descriptions, reviews, and feedback), you grant Chiblu a non-exclusive, royalty-free license to use, display, reproduce, and distribute such Content solely for the purposes of operating, marketing, and promoting the Platform. This license terminates thirty (30) days after the Content is removed by you or your account is closed. Chiblu shall not sublicense User Content to third parties for purposes unrelated to Platform operation without the User's prior consent.

9.2 Content Restrictions

Users shall not submit Content that is unlawful, infringing, misleading, defamatory, obscene, harmful, or violative of any third-party rights. Users are solely responsible for the Content they submit.

9.3 Chiblu's Intellectual Property

All rights, title, and interest in the Platform, including its source code, design, layout, logos, trademarks ("Chiblu" and associated marks), graphics, and proprietary technology, are and shall remain the exclusive property of Chiblu India (OPC) Private Limited. No User shall reproduce, duplicate, copy, modify, reverse-engineer, or create derivative works from any part of the Platform without express written consent.

9.4 Takedown Mechanism

If you believe that any Content on the Platform infringes your intellectual property rights, you may submit a written notice to support@chiblu.com with details of the infringement, the infringing material, and a statement of good faith belief. Chiblu will review such notices and take appropriate action in accordance with the Information Technology Act, 2000.

SECTION 10 – PROHIBITED USES

Users are prohibited from:

Using the Platform for any unlawful purpose or in violation of any applicable law, regulation, or ordinance
Infringing the intellectual property, privacy, or other rights of any third party
Transmitting viruses, malware, trojan horses, or any destructive code
Scraping, crawling, or using automated means to access or collect data from the Platform without prior written consent
Misrepresenting identity, impersonating any person or entity, or falsely claiming affiliation with any entity
Manipulating Product rankings, reviews, ratings, or search results
Circumventing, disabling, or interfering with security features or access controls of the Platform
Listing or selling prohibited, counterfeit, stolen, hazardous, or illegal goods
Attempting to circumvent Chiblu's payment or dispute processes by transacting off-platform
Engaging in any activity that may bring disrepute to the Platform or harm other Users
Violation of any prohibited use may result in immediate suspension or termination of your account and access to the Platform, without prejudice to any other rights or remedies available to Chiblu under law.

SECTION 11 – FRAUD PREVENTION AND SUSPICIOUS ACTIVITY

11.1 Chiblu reserves the right to monitor transactions, user behaviour, and platform activity for suspicious, fraudulent, or potentially illegal activity, including but not limited to fake orders to inflate seller ratings, money laundering through repeated buy-sell cycles, return or refund fraud, coordinated account manipulation, and collusion between accounts.

11.2 Users engaging in activities reasonably believed to constitute fraud, money laundering, or collusion may have their accounts suspended immediately pending investigation. Chiblu may limit transaction volumes, require additional verification for high-value orders, and report suspicious activity to the appropriate law enforcement and regulatory authorities.

11.3 Chiblu shall not be liable for any losses incurred by a User as a result of account suspension or transaction restriction undertaken in good faith under this section.

SECTION 12 – THIRD-PARTY SERVICES AND LINKS

12.1 The Platform may integrate with or provide links to third-party services, including payment gateways (Razorpay), KYC verification providers, logistics partners, communication services, and analytics tools. Such services are provided "as is" and are governed by their respective terms and conditions.

12.2 Chiblu assumes no liability for the availability, accuracy, content, or practices of third-party services. Any interaction with third-party services is at the User's own risk.

12.3 External links on the Platform do not imply endorsement by Chiblu.

SECTION 13 – PRODUCT RANKING AND DISPLAY

13.1 In compliance with Rule 6(2)(b) of the Consumer Protection (E-Commerce) Rules, 2020, Chiblu hereby discloses that Products displayed on the Platform are ranked and sorted based on the following parameters, listed in approximate order of relative importance:

Relevance to the Buyer's search query or browsing context
Recency of the Product listing (newer listings may receive temporary visibility boost)
Seller performance metrics including order fulfilment rate, customer ratings, and complaint history
Product popularity based on views, purchases, and customer engagement
Processing and dispatch speed
Geographic proximity of the Seller to the Buyer, where relevant

13.2 Chiblu does not currently offer paid placement or sponsored listings. If paid ranking features are introduced in the future, they shall be clearly labelled as "Sponsored" or "Promoted" in compliance with applicable law.

13.3 Chiblu reserves the right to modify ranking parameters and their relative weighting at any time to improve Buyer experience and Platform quality.

SECTION 14 – DISCLAIMER OF WARRANTIES

14.1 The Platform, including all content, features, and services, is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Chiblu expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

14.2 Chiblu does not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Chiblu does not warrant the accuracy, reliability, or completeness of any information or content on the Platform.

14.3 Nothing in these Terms shall exclude or limit any warranty or liability that cannot be lawfully excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019.

SECTION 15 – LIMITATION OF LIABILITY

15.1 To the maximum extent permitted by applicable law, Chiblu, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or in connection with the use of the Platform, any transaction between Buyers and Sellers, or any breach of these Terms.

15.2 In any event, Chiblu's total aggregate liability to any User for all claims arising from or in connection with the use of the Platform shall not exceed the higher of: (a) the total fees paid by the User to Chiblu in the twelve (12) months preceding the event giving rise to the claim, or (b) ₹5,000 (Rupees Five Thousand).

15.3 This limitation of liability shall apply to the fullest extent permitted by law and shall survive any termination of these Terms. Nothing in this section shall limit liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded under the Consumer Protection Act, 2019.

SECTION 16 – INDEMNIFICATION

16.1 You agree to indemnify, defend, and hold harmless Chiblu India (OPC) Private Limited, its directors, officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms or any applicable law; (c) your violation of any third-party rights; or (d) any Content submitted by you.

16.2 Chiblu agrees to indemnify Users against losses directly caused by Chiblu's gross negligence or wilful misconduct in the operation of the Platform.

SECTION 17 – PERSONAL INFORMATION AND DATA PROTECTION

17.1 Your submission and use of personal information on the Platform is governed by Chiblu's Privacy Policy, which is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules thereunder.

17.2 By using the Platform, you consent to the collection, use, storage, and processing of your personal data as described in the Privacy Policy. Chiblu acts as a Data Fiduciary under the DPDP Act.

17.3 Your rights as a Data Principal, including the right to access, correction, erasure, withdrawal of consent, grievance redressal, and nomination, are detailed in the Privacy Policy.

SECTION 18 – COMMUNICATION AND MARKETING

18.1 By registering on the Platform, you consent to receive transactional communications related to your account, Orders, payments, and Platform updates via email, SMS, and push notifications.

18.2 Promotional or marketing communications will be sent only with your explicit opt-in consent. You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in each communication or by writing to support@chiblu.com.

18.3 All commercial communications are sent in compliance with the Telecom Regulatory Authority of India (TRAI) regulations and applicable DLT registration requirements.

SECTION 19 – DISPUTE RESOLUTION

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of the Platform ("Dispute"), the parties agree to attempt resolution through the following tiered mechanism:

Step 1 – Platform Mediation: The aggrieved party shall first raise the Dispute through the Platform's grievance mechanism by contacting support@chiblu.com. Chiblu shall acknowledge the Dispute within forty-eight (48) hours and endeavour to mediate a resolution within thirty (30) days.
Step 2 – Arbitration: If the Dispute is not resolved through mediation within thirty (30) days, either party may refer the Dispute to binding arbitration under the Arbitration and Conciliation Act, 1996, as amended. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Bengaluru, Karnataka, India. The language of arbitration shall be English. The arbitrator's decision shall be final and binding.
Step 3 – Courts: Subject to the arbitration clause above, the courts at Bengaluru, Karnataka shall have jurisdiction over any proceedings arising from or relating to these Terms.

Consumer Forum Rights: Nothing in this section shall restrict the right of a consumer to file a complaint before the appropriate Consumer Disputes Redressal Forum or Commission under the Consumer Protection Act, 2019, at the consumer's place of residence or where the cause of action arises.

SECTION 20 – GRIEVANCE REDRESSAL

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Chiblu has appointed the following Grievance Officer:

Grievance Officer: [Name to be inserted before launch]
Email: support@chiblu.com
Address: Chiblu India (OPC) Private Limited, No. 51, Innov8, Mantri Commercio, Devarabisanahalli, Bellandur, Bengaluru, Karnataka – 560103, India

The Grievance Officer shall acknowledge any complaint within forty-eight (48) hours of receipt and endeavour to resolve the complaint within one (1) month from the date of receipt, in accordance with applicable law.

Users may also escalate unresolved grievances to the National Consumer Helpline (NCH) at 1800-11-4000 or the appropriate Consumer Disputes Redressal Commission.

SECTION 21 – INTERMEDIARY STATUS AND SAFE HARBOUR

21.1 Chiblu operates as an intermediary as defined under Section 2(1)(w) of the Information Technology Act, 2000. Chiblu claims the benefit of safe harbour provisions under Section 79 of the IT Act, subject to compliance with applicable due diligence obligations.

21.2 Chiblu observes due diligence in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including content moderation, takedown mechanisms, and cooperation with government and law enforcement agencies.

21.3 Upon receiving actual knowledge or being notified by the appropriate Government or its agency or by a court order that any Content hosted on the Platform is being used to commit an unlawful act, Chiblu shall expeditiously take down or disable access to such Content.

SECTION 22 – FORCE MAJEURE

Chiblu shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, acts of God, war, terrorism, riots, civil unrest, government orders, internet shutdowns, power failures, server outages, or failures of third-party service providers.

In the event of a force majeure event, Chiblu shall notify affected Users as soon as reasonably practicable and shall use reasonable efforts to mitigate the effects of such event.

SECTION 23 – MODIFICATIONS TO TERMS AND SERVICES

23.1 Chiblu reserves the right to modify, update, or amend these Terms at any time. Material changes shall be communicated to Users at least thirty (30) days prior to the effective date through email notification to the registered email address or prominent notice on the Platform.

23.2 Continued use of the Platform after the effective date of any modification constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must discontinue use of the Platform and close your account.

23.3 Chiblu further reserves the right to modify, suspend, or discontinue any part of the Service without liability, provided that Sellers with active Subscription Plans shall receive prorated refunds for any period of discontinued Service.

SECTION 24 – ACCURACY OF INFORMATION

Information on the Platform is provided for general purposes only. While Chiblu endeavours to ensure accuracy, we do not guarantee the completeness, accuracy, or timeliness of any information and disclaim all liability arising from reliance on such information. Chiblu may modify Platform content at any time without obligation to update previously published information.

SECTION 25 – TERMINATION

25.1 Termination by User: You may terminate your account at any time by writing to support@chiblu.com. Upon termination: (a) all pending Orders will be fulfilled or cancelled per the Refund & Cancellation Policy; (b) any outstanding Seller payouts will be settled within thirty (30) days, subject to resolution of pending disputes, chargeback reserves, and applicable deductions; (c) Subscription fees for the current billing cycle are non-refundable.

25.2 Termination by Chiblu: Chiblu may suspend or terminate your account without prior notice for violations of these Terms, fraudulent activity, or as required by law. Where practicable, Chiblu will provide reasons for termination.

25.3 Post-Termination: Upon termination, your Content licenses shall terminate as per Section 9. Chiblu shall retain your data for the period required by applicable law and thereafter delete it in accordance with the Privacy Policy.

SECTION 26 – SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

SECTION 27 – ENTIRE AGREEMENT AND HIERARCHY

27.1 These Terms, together with the Seller Terms & Conditions, Buyer Terms & Conditions, Refund & Cancellation Policy, and Privacy Policy, constitute the entire agreement between you and Chiblu regarding the use of the Platform and supersede all prior communications, agreements, and understandings, whether oral or written.

27.2 In the event of a conflict between these Terms and the supplementary documents, the following order of precedence shall apply: (1) the specific Seller Terms or Buyer Terms applicable to the User's role; (2) the Refund & Cancellation Policy; (3) these Terms & Conditions; (4) the Privacy Policy.

SECTION 28 – GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of laws principles. Subject to the dispute resolution mechanism in Section 19 and the rights of consumers under the Consumer Protection Act, 2019, courts at Bengaluru, Karnataka shall have jurisdiction.

SECTION 29 – CONTACT INFORMATION

For any questions, concerns, or complaints regarding these Terms, please contact: