Frequently asked questions

Provide your legal name, business address, contact details, bank account, PAN (if applicable), and GSTIN (if applicable). Complete KYC verification and Razorpay payment onboarding to start selling.

Monthly plans at Free, ₹199, or ₹499 (plus 18% GST) with tiered features. Subscriptions are billed in advance and non-refundable for the current billing cycle.

Regular Products: within your stated processing time (max 7 days recommended).

Made to Order: max 30 days.

Customizable: max 45 days.

Exceeding these timelines entitles Buyers to automatic refund.

Record a minimum 1-minute uncut video for every order showing:

• The product before packing

• Packing process

• Sealed package with shipping label visible

This is your primary evidence in disputes.

TCS at 1% (under GST law) and TDS at 1% (under Income Tax law).

If you haven't provided PAN, TDS is 5%.

Individual/HUF Sellers with annual sales under ₹5 lakh and valid PAN are exempt from TDS.

You'll receive certificates to claim credit in your tax returns.

Within 7 days from confirmed delivery.

If a dispute is raised, payout is held until resolution (max 30 days).

We may also retain up to 10% reserve for 90 days to cover potential chargebacks.

No. Use Buyer data only to fulfil their specific Order.

Storing, marketing, off-platform contact, or sharing Buyer data is strictly prohibited and grounds for immediate account termination.