Manage Orders
When a buyer places an order, here's how to handle it — from confirmation to delivery.
Order lifecycle
Order Status Flow
Orders can also be Declined or Cancelled.
You Receive an Order
When a buyer places an order, it appears in your Dashboard → Orders section with a "Pending" status. You'll also receive an email notification.
Orders
1 newAmit K. — Hand-painted Mug × 1
₹499
2 mins ago
Sneha R. — Macramé Hanging × 2
₹1,798
1 hour ago
Raj P. — Tote Bag × 1
₹599
Yesterday
Orders dashboard — new orders appear with a "Pending" badge
Tip
Review the Order
Click on the order to see the full details:
Accept or Decline
You can accept the order to start processing, or decline it if you can't fulfill it.
Accept
Order moves to "Confirmed". Prepare it for shipping.
Decline
Buyer is notified and refunded automatically.
Important
Ship the Order
Once the order is confirmed, pack the product and ship it. Update the order with the shipping details:
Ship Order #ORD-1024
Ship order — enter courier and tracking details
Tip
Order Delivered
Once the buyer receives the product, the order is marked as Delivered. The buyer may leave a review — great reviews help your store grow!
Order complete!
The payment is already in your account.
Handling Returns
By default, Chiblu has a 24-hour return policy from the time of delivery. If a buyer requests a return within this window, you'll be notified in your orders dashboard.
Good to know