Buyer Terms & Conditions
Chiblu India (OPC) Private Limited
Chiblu India (OPC) Private Limited
Last updated: February 25, 2026
Section 1Applicability
These Buyer Terms & Conditions (“Buyer Terms”) govern the relationship between Chiblu India (OPC) Private Limited (“Chiblu”) and any User who purchases Products through the Platform (“Buyer”). These Buyer Terms supplement the general Terms & Conditions.
Section 2Ordering Process
2.1By placing an Order on the Platform, you are making an offer to purchase the Product from the Seller at the listed price. The Order is confirmed when the Seller accepts the Order and you receive an Order confirmation.
2.2Each Order comprises: (a) the Product price set by the Seller; (b) the Platform Fee (plus applicable GST at 18%); (c) delivery charges, if applicable, as disclosed at checkout; and (d) applicable taxes as determined by the Seller and applicable law.
2.3All price components are clearly displayed before the Buyer completes the checkout. No hidden charges will be applied after Order confirmation.
Section 3Product Types and Cancellation Implications
3.1The Platform hosts three categories of Products, each with different cancellation rules:
Ready-to-ship items. Cancellation, return, refund, and exchange are governed entirely by the Seller's stated policy. If the Seller's policy does not permit cancellation or returns, such policy is binding.
Items manufactured after Order confirmation. The Seller has 24 hours to accept the Order. Cancellation is permitted ONLY before the Seller accepts. Once accepted, the Order is non-cancellable, non-returnable, and non-exchangeable. Maximum production timeline: 30 days from acceptance.
Items personalised to Buyer specifications. The Seller has 24 hours to accept the Order. Cancellation is permitted ONLY before the Seller accepts. Once accepted, the Order is non-cancellable, non-returnable, and non-exchangeable. Maximum production timeline: 45 days from acceptance.
3.2If a Seller does not accept a Made to Order or Customizable Product Order within 24 hours, the Order is automatically cancelled and the Buyer receives a full refund including the Platform Fee.
3.3If a Seller fails to dispatch a Made to Order Product within 30 days or a Customizable Product within 45 days from acceptance, the Buyer is entitled to request a refund from the Seller.
Section 4Payment
4.1All payments are processed by Razorpay Software Private Limited, a licensed Payment Aggregator regulated by the Reserve Bank of India. Chiblu does not store or handle sensitive payment credentials.
4.2Buyer funds are held by Razorpay in an RBI-compliant escrow account in accordance with applicable RBI regulations. Chiblu does not hold, control, or guarantee the safety of funds held by the Payment Partner. The security of funds in escrow is subject to Razorpay's terms of service and applicable RBI regulations. For payment security details, refer to Razorpay's terms of service.
4.3Accepted payment methods include UPI, debit cards, credit cards, net banking, wallets, and other methods supported by Razorpay, as displayed at checkout.
Section 5Delivery
5.1Delivery is arranged by the Seller or through logistics partners. Estimated delivery timelines are provided on the Product listing page and at checkout. These timelines are estimates and not guaranteed by Chiblu. Chiblu does not arrange, control, or guarantee delivery. All delivery obligations lie solely with the Seller and their logistics partners.
5.2Buyers must provide accurate and complete delivery addresses. Chiblu is not responsible for delivery failures caused by incorrect address information provided by the Buyer.
5.3Risk of loss and title to the Product pass to the Buyer upon delivery. Delivery is confirmed through:
- Buyer confirmation
- Time-based auto-confirmation (10 days from shipment if no Buyer action)
- Platform review
Section 6Cancellations, Returns, and Refunds
6.1 Seller's Policy Governs
All cancellations, returns, refunds, replacements, and exchanges are governed by the Seller's stated policy as displayed on the Seller's store or product listing. Many Sellers operate no-return, no-refund policies. Buyers should review the Seller's policy carefully before placing an Order.
6.2 Chiblu Checkout Dispute Facilitation
For orders paid through Chiblu Checkout, Chiblu may, at its discretion, facilitate communication between Buyer and Seller for the following issues, regardless of the Seller's policy:
✅ Eligible for Facilitation
- •Non-delivery of the product
- •Incorrect product delivered (materially different from the listing)
- •Product materially damaged during transit
The Seller remains solely responsible for the resolution and any refund, replacement, or remedy. Chiblu does not assume any obligation to refund, replace, or resolve the matter, and does not guarantee any particular outcome.
❌ Not Eligible
- •Change of mind or buyer preference
- •Minor variations inherent to handmade products
- •Delays caused by incorrect Buyer details
6.3 Consumer Protection Facilitation
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⚖️ Consumer Protection Facilitation: Notwithstanding any Seller's stated policy, Chiblu may, at its sole discretion, facilitate communication between Buyer and Seller to encourage a resolution consistent with applicable consumer protection law. Any resolution, including refund, replacement, or other remedy, shall be the sole responsibility and obligation of the Seller. Chiblu does not guarantee, assure, or undertake any specific outcome. This discretionary facilitation does not create an obligation for Chiblu to intervene in every transaction.
6.4 Video Evidence
Buyers are strongly encouraged to provide a video recording as evidence in any dispute or claim. The video should show:
📹 Video Guidance
- 1.The sealed package before opening
- 2.The opening process (uncut)
- 3.The product condition after opening
Videos should be a minimum of 1 minute, recorded at the time of delivery without editing, splicing, or screen recording. The absence of video evidence will be considered as one factor among all available evidence and may affect the outcome of the dispute.
6.5 Refund Timeline
Where a refund is approved, Chiblu shall initiate the refund process within five (5) to ten (10) business days to the Buyer's original payment method, subject to the processing timelines of the Payment Partner and the Buyer's bank. Chiblu does not guarantee or assure the completion of the refund within any specific period. Full details, including the return process, are set out in the Refund & Cancellation Policy.
Section 7Platform Fee Disclosure
7.1The Platform Fee per Order (plus 18% GST) is charged to cover payment processing facilitation, dispute facilitation, and platform infrastructure costs. This fee is clearly displayed at checkout. Chiblu shall issue a GST-compliant tax invoice to Buyers for the Platform Fee collected, available for download from the Buyer's account.
7.2The Platform Fee is non-refundable except in cases of:
In cases of Seller fault, the Platform Fee is refunded to the Buyer.
7.3No additional hidden fees are charged beyond the amounts displayed at checkout.
Section 8Buyer Responsibilities
As a Buyer, you agree to:
- Provide accurate personal and delivery information
- Make payment through the authorised payment channels on the Platform only
- Not attempt to circumvent the Platform to transact directly with Sellers to avoid Platform Fees
- Communicate respectfully with Sellers and Chiblu support
- Not misuse the return/refund process by making false or frivolous claims
- Not post fraudulent reviews or misrepresent your experience
- Record and retain an unboxing video for every order as evidence for potential disputes (strongly recommended)
Section 9Reviews and Feedback
Buyers may post reviews and ratings for Products they have purchased. Reviews must be honest, accurate, and based on genuine experience. Chiblu reserves the right to remove reviews that are defamatory, fraudulent, contain personal information, or violate these Terms.
Section 10Buyer Rights Under Consumer Protection Law
⚖️ Your Statutory Rights: Nothing in these Terms limits your statutory rights under the Consumer Protection Act, 2019. You retain the right to file a complaint before the appropriate Consumer Disputes Redressal Forum at your place of residence or where the cause of action arises, regardless of any jurisdiction clause in these Terms.
For the avoidance of doubt, as Chiblu is a marketplace intermediary and not the seller or manufacturer of Products, consumer complaints regarding product quality, delivery, or fitness should be directed to the Seller. Chiblu's liability is limited to its role as a platform facilitator.
Section 11Information Disclosure
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Chiblu displays the following information for each Product listing:
Upon request after purchase, Chiblu will provide the Buyer with the Seller's complete contact details for dispute resolution.
Section 12Grievance Officer
For Buyer-related grievances, contact:
Grievance Officer
Name: Pradeep
Email: support@chiblu.com
Address: Chiblu India (OPC) Private Limited, No. 51, Innov8, Mantri Commercio, Devarabisanahalli, Bellandur, Bengaluru, Karnataka – 560103, India
The Grievance Officer shall acknowledge receipt within forty-eight (48) hours and resolve the grievance within one (1) month.
Section 13Governing Law
These Buyer Terms are governed by the laws of India. Disputes shall be resolved as per the dispute resolution mechanism in the Terms & Conditions, without prejudice to the Buyer's rights under the Consumer Protection Act, 2019.
Supplementary Documents
These Buyer Terms should be read together with the following documents:
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